Before requesting a return
Have the order number, SKU, product photos, packaging condition, delivery details, and a short description of the issue ready so the support team can review the request quickly.
Support policy
Returns and warranty
Commercial equipment returns and warranty cases can depend on item type, manufacturer rules, freight handling, installation status, and product condition. Contact Twin Power before sending products back.
Return eligibility
Eligible returns generally need prior approval, original packaging when applicable, unused or resalable condition, and compliance with manufacturer or supplier return rules.
Special-order and freight items
Walk-ins, panels, doors, refrigeration systems, oversized equipment, custom items, and freight-delivered products may have additional restrictions or may require manufacturer authorization.
Warranty support
Warranty coverage is normally controlled by the manufacturer. Twin Power can help collect details, route the request, and coordinate next steps when product information is available.
Damage or shortage claims
Inspect shipments at delivery. Note visible damage with the carrier, keep packaging, take photos, and contact Twin Power as soon as possible so freight claims can be reviewed.
Start a request
Use the contact page with your order information and photos. The team will review the product type, timing, and next steps before any return shipment is arranged.
For order-specific questions, contact Twin Power before checkout or before returning product.
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